Customer Service Administrator (Frontliner) - Beauty Clinic

Join V Glow Aesthetic Clinic, a leading beauty and wellness provider in Tangerang Selatan, as a Customer Service Administrator (Frontliner). This role is perfect for individuals passionate about customer care and the beauty industry, whether you're an experienced professional or just starting out. Our clinic is known for its exceptional customer service and commitment to customer satisfaction, making it an ideal place to grow your career.

As a Customer Service Administrator, you will be the first point of contact for our clients, ensuring they have a seamless and enjoyable experience at V Glow. You will handle inquiries, book appointments, manage customer data using our in-house system, and provide information about our various beauty treatments and services. This role offers a dynamic and rewarding environment where your skills and dedication will be truly valued.

We are looking for someone who is friendly, approachable, and has a genuine interest in the beauty industry. If you are eager to learn and grow in a supportive team, V Glow Aesthetic Clinic is the perfect place for you. Join us and be part of a team that truly cares about its customers and their well-being.

📋 Tanggung Jawab Pekerjaan

• Handle incoming customer inquiries and provide information about our beauty treatments and services.
• Book and manage customer appointments using our in-house scheduling system.
• Manage and update customer data in our CRM system.
• Assist in the organization and maintenance of our clinic's customer service records.
• Provide exceptional customer service, ensuring customer satisfaction and loyalty.
• Collaborate with our team to ensure a smooth and efficient customer service experience.
• Assist in the training and development of new customer service staff.
• Participate in team meetings and contribute to the continuous improvement of our customer service processes.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the beauty or wellness industry.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in using basic office software such as Microsoft Office or Google Workspace.
• Familiarity with CRM systems is a plus.
• Friendly and approachable demeanor.
• Ability to work in a fast-paced environment.
• Passionate about the beauty industry and committed to customer satisfaction.

🛠️ Keahlian

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