Field IT Support Specialist (Shift Team)

Join QubeApps as a Field IT Support Specialist and become part of a dynamic team where innovation meets excellence. In this role, you will provide on-site and remote IT support to ensure seamless operations for our clients across Bali. Your expertise will be pivotal in maintaining and troubleshooting IT infrastructure, ensuring minimal downtime and optimal performance. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, you will work closely with our clients to deliver top-notch IT solutions tailored to their needs.

As a Field IT Support Specialist at QubeApps, you will be responsible for on-site and remote IT support, ensuring that our clients' systems run smoothly. You will troubleshoot hardware and software issues, install and configure IT equipment, and provide technical guidance to end-users. This role offers a unique opportunity to work in a vibrant and diverse environment, contributing to the success of our clients' businesses.

📋 Tanggung Jawab Pekerjaan

• Provide on-site and remote IT support to ensure seamless operations for our clients.
• Troubleshoot hardware and software issues, and perform system maintenance.
• Install and configure IT equipment, including servers, workstations, and networking devices.
• Monitor and maintain IT infrastructure to ensure minimal downtime and optimal performance.
• Assist with the deployment and configuration of new IT systems and applications.
• Provide technical guidance and support to end-users, ensuring they can effectively use IT resources.
• Document IT issues, resolutions, and user support incidents for future reference.
• Stay updated with the latest IT trends and technologies to provide cutting-edge solutions to our clients.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support, with a focus on on-site and remote support.
• Proficient in using IT support tools such as ServiceNow, Jira, and remote desktop software.
• Strong knowledge of networking concepts and protocols, including TCP/IP, DNS, and DHCP.
• Experience with Windows Server and Active Directory.
• Familiarity with cloud platforms such as AWS or Azure is a plus.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication skills, both written and verbal, in English and Bahasa Indonesia.

🛠️ Keahlian

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