Customer Service Representative (Call Center Agent) - Immediate Hiring in Bali

Join Foundever as a Customer Service Representative in Bali! We are actively hiring passionate individuals to deliver exceptional customer experiences. Whether you have prior BPO experience or are new to the industry, this is your chance to kickstart a rewarding career in a dynamic and vibrant location.

As a Customer Service Representative at Foundever, you will be the voice of our company, ensuring our clients receive the highest level of support. You'll handle inbound and outbound calls, resolve customer inquiries, and provide solutions to their needs. Our team is dedicated to maintaining a positive and efficient customer service environment, and we believe in continuous growth and development.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries via phone, email, and chat.
• Handle customer complaints and escalate issues to the appropriate department when necessary.
• Maintain accurate and up-to-date customer records using our CRM system.
• Provide exceptional customer service, ensuring customer satisfaction and loyalty.
• Adhere to company policies and procedures, including data privacy and security protocols.
• Participate in quality assurance calls and continuous improvement initiatives.
• Meet and exceed daily, weekly, and monthly performance targets.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service, BPO, or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English, both spoken and written.
• Basic computer skills, including proficiency in Microsoft Office and CRM software.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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