Desk Collection Team Leader - Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung)

Modal Bersatu Investments is seeking a motivated and results-driven Desk Collection Team Leader to join our dynamic team in Bali. In this pivotal role, you will oversee a team of collection specialists, ensuring operational excellence, target achievement, and compliance with internal policies and regulatory standards. With a focus on efficiency, you will leverage your strong leadership skills to drive performance and foster a collaborative environment. This is an excellent opportunity to be part of a growing organization in one of Indonesia's most vibrant destinations.

As Desk Collection Team Leader, you will be responsible for managing a team of collection specialists, ensuring that all collections are processed accurately and efficiently. You will work closely with the finance team to ensure that all collections are reconciled and reported on time. Your ability to analyze data and identify trends will be crucial in helping the team meet their targets. With a strong focus on customer service, you will ensure that all customers are treated with respect and that their concerns are addressed promptly.

This role is perfect for a professional with a proven track record in collection management, preferably in the finance or banking industry. You will need to have a strong understanding of collection processes and a commitment to excellence. If you are a team player with excellent communication skills and a passion for driving results, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the collection team, ensuring that all collections are processed accurately and efficiently.
• Manage and mentor a team of collection specialists, providing guidance and support to help them achieve their targets.
• Work closely with the finance team to ensure that all collections are reconciled and reported on time.
• Analyze data and identify trends to help the team meet their targets and improve performance.
• Ensure that all customers are treated with respect and that their concerns are addressed promptly.
• Comply with internal policies and regulatory standards, ensuring that all collections are processed in accordance with company and industry regulations.
• Collaborate with other departments to ensure that all collections are processed smoothly and efficiently.
• Monitor and report on team performance, providing feedback and support to help the team improve.

🎓 Kualifikasi & Syarat

• Proven experience as a collection manager or team leader, preferably in the finance or banking industry.
• Strong understanding of collection processes and a commitment to excellence.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and team members.
• Strong analytical skills, with the ability to analyze data and identify trends.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with collection management software such as Sage, QuickBooks, or similar.
• Bachelor's degree in finance, accounting, or a related field (preferred but not required).
• Certification in collection management or a related field is a plus.

🛠️ Keahlian

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